Book directly through our website for the best rates! You can also book via phone (+27 68 626 3804) or email (hola@saguesthouse.co.za). Instant confirmation is provided for online bookings.

No, when booking from our website, full payment is required upfront. When booking through third-party sites like Booking.com, their booking policies may differ.

We accept:
– Credit/debit cards (Visa, Mastercard)
– Bank transfers (details provided upon request)

Absolutely! Our flexible policy allows:
– Free modifications (subject to availability) if made at least 72 hours before arrival
– Cancellations:
– 14+ days before arrival: Full refund
– 7–13 days: 50% refund
– Less than 7 days: Deposit forfeited

– Check-in: 2:00 PM – 8:00 PM (Late arrivals by prior arrangement)
– Check-out: By 11:00 AM
*Early check-in and late check-out are available by arrangement and subject to availability.*

We warmly welcome families!
– Children under 5 stay free
– Older children are charged at the adult rate
– Baby cots available on request (R100/night)
*Please note: The swimming pool must be supervised and is the sole responsibility of parents or guardians.*

We love animals and birds!
– Documentation is required
– Supervision is required and is the sole responsibility of guardians

We are a 100% smoke-free indoor environment.
– Designated smoking areas are available in the garden
– A R1,500 deep-cleaning fee applies for indoor smoking violations

We trust you’ll treat our space with care!
– A R1,000 damage deposit may be requested
– Missing items or damages will be charged at replacement cost + 20% service fee

Yes, we’ll do our best to assist with:
– Accessibility needs
– Anniversary or birthday arrangements
– Extra bedding requirements
*Please inform us in advance so we can accommodate you appropriately.*

Please contact us at least 4 hours before 8:00 PM for late arrival instructions.
– After-hours self-check-in is available by prior arrangement.

Yes—subject to availability.
– Please notify reception by 9:00 AM on your scheduled check-out day.

Yes!
– Complimentary secure parking is provided with CCTV monitoring
– For oversized vehicles, please inquire in advance

Yes, all displayed rates include 15% VAT.
– No hidden taxes or fees.

Absolutely! For bookings of 2 or more units, we offer:
– 10% discount on stays of 5 nights or more
– 40% deposit required
– Dedicated group coordinator provided
– Custom cancellation policy applies
*Please contact us directly to receive a tailored group proposal.*

We apply a Force Majeure Clause for events beyond our control (e.g., natural disasters, pandemics, civil unrest).
– Free rebooking within 12 months OR
– 80% refund (20% retained for administrative costs)