Effective date: 01 August 2025
SA Guest House respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
This policy explains how we collect, use, store, and protect your information when you visit our website or make a booking with us.
1. Information We Collect
We collect the following categories of personal information:
1.1 Information you provide directly
Full name and surname
Email address
Contact telephone number(s)
Physical billing address
Check-in and check-out dates
Number of guests (including children’s ages where applicable)
Special requests or requirements (e.g., dietary, accessibility needs)
Payment details (cardholder name, card number, expiry date — processed securely by our payment gateway; we do not store your CVV code)
1.2 Information collected automatically
IP address, browser type, operating system
Pages visited, time spent on site, and referring website
Cookies and similar technologies (see Section 7)
2. Purpose of Processing
We process your personal information for the following purposes:
To confirm, manage, and fulfil your booking
To process payments securely via our payment service provider
To communicate with you regarding your booking or any queries
To send you booking confirmations, invoices, and receipts
To comply with legal and regulatory obligations (e.g., guest register requirements)
To improve our services, website performance, and user experience
To send promotional offers or newsletters (only with your explicit consent)
3. Legal Basis for Processing
We process your personal information on the following grounds:
Performance of a contract — processing necessary to provide accommodation services you have requested
Compliance with legal obligations — for example, maintaining guest records
Legitimate interests — improving our services and preventing fraud
Consent — for marketing communications, optional surveys, and use of certain cookies
4. Data Sharing & Third Parties
We will never sell your personal information. We may share your information with:
Payment service providers (e.g., PayFast, Stripe) for secure transaction processing
Booking system providers who manage our online booking engine
IT hosting and support providers for website maintenance
Government or law enforcement agencies when required by law
All service providers are contractually bound to protect your personal information and use it only for the purposes specified.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes described above, and in line with legal requirements:
Booking records — retained for 5 years from check-out for tax and audit purposes
Guest register entries — retained for 3 years in compliance with hospitality regulations
Payment transaction data — retained for 5 years (as per the Financial Intelligence Centre Act and tax laws)
Marketing data — retained until you withdraw your consent
6. Security Measures
We implement appropriate technical and organisational measures to protect your personal information, including:
Secure Socket Layer (SSL) encryption on our website
PCI-DSS compliant payment processing
Password-protected and access-controlled systems
Regular backups and security updates
7. Cookies & Tracking Technologies
7.1 What are cookies?
Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, improve performance, and analyse traffic.
7.2 Types of cookies we use
Strictly necessary cookies — enable core functions such as booking and secure login. These cannot be disabled.
Performance cookies — collect anonymous data about site usage to help us improve.
Functional cookies — remember your preferences (e.g., language, room type).
Marketing cookies — track browsing to show relevant ads (used only with your consent).
7.3 Managing cookies
You can manage or disable cookies via your browser settings. Please note that disabling cookies may affect booking functionality.
8. Your Rights under POPIA
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information (subject to legal requirements)
Object to processing of your personal information
Withdraw consent for marketing at any time
Lodge a complaint with the Information Regulator:
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za
Requests can be sent to our Information Officer at hola@sagusthouse.co.za.
9. Contact Information
Information Officer: Khan Teyim
Email: hola@saguesthouse.co.za
Telephone: +27 68 626 3804
Postal address: 32 Van Lill st, Witpoortjie, Roodepoort, JHB, GP, SA, 1724
10. Policy Updates
We may update this Privacy & Cookie Policy from time to time. The latest version will always be posted on our website with the effective date.
